To protect your confidentiality we do the following: (wherever possible):

  • Stagger counselling appointment times (where location is applicable)
  • Provide separate waiting rooms (where applicable)
  • Schedule no back to back session with persons from the same Employee & Family Assistance Program
  • No telephone calls at home without your permission
  • Personal documents in locked filing cabinets
  • No personal information released without written consent (Except under legal and emergency circumstance)
  • Branch offices are located in multi-use facilities

All clients and therapists sign an oath of confidentiality. The content of our sessions remain confidential unless written permission is provided by you (the client), directing us to speak with a third party or if disclosure is required by the law.