Confidentiality

To protect your confidentiality we do the following: (wherever possible):

• Stagger counselling appointment times (where location is applicable)

• Provide separate waiting rooms (where applicable)

• Schedule no back to back session with persons from the same Employee & Family Assistance Program

• No telephone calls at home without your permission

• Personal documents in locked filing cabinets and do not leave office

• No personal information released without written consent (Except under legal and emergency circumstance)

• Branch offices are located in multi-use facilities